Knowledgebase

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 After I generate the CSR what next?

1. Once logged into the billing system, put your mouse over "My Sites" and select "My Packages"...

 Can I create SSL for addon domains?

Yes as long as the addon domain is on a dedicated IP.

 Can I create a SSL Certificate for a Sub-Domain?

Yes and if you need assistance please email us below.support@uphost.net

 Can I use a third party SSL Certificate?

Yes but we cannot assist you with installation.  We can only assist with certificates...

 Can I use my 3rd party wildcard certificate?

Wildcard DNS and wildcard sub-domains are supported only on cPanel Linux-based servers.You can...

 My site has SSL certificate installed but visitors still see error about it. How to fix this?

If you're seeing error on your pages secured by SSL, please recheck that domain name you're using...

 My webserver hosts many sites on a single IP address, can I install a certificate for each domain name?

The SSL protocol encrypts the domain name when an SSL session is being established. If you are...

 What happens if I do not received the "Approval" email?

The Approval email will be sent to the authorized domain name owner or controller. When you apply...

 What if I spell my SSL cert. domain name wrong?

Please make sure when generating your SSL Certificate you spell your domain name correctly. Also...

 What if the SSL Certificate is signed incorrectly?

You will need to login to your billing system and issue the fulfillment email again.

 What is SSL?

The SSL (and TLS) protocol is the Web standard for encrypting communications between users and...

 What is a CSR and how do I generate one?

A CSR is a Certificate Signing Request. It is a block of encoded data that is generated by your...

 What is a shared SSL Certificate?

With shared SSL you get the benefits of SSL with out the costs that are usually associated with...

 Why does My browser states "The name on the security certificate is invalid or does not match the name of the site"?

This usually indicates that the certificate has not been installed correctly or you're using...

 Why has my SSL Certificate not renewed?

There could be many reasons. If you ever have trouble with your certificate renewal please...

 Why when I connect to my site over https, my browser alerts me that I have both secure and non-secure content?

This error occurs when you are trying to reference files from your (or somebody else's )...